(pp.073-090) M. Stefanovic, M. Matijevic and G. Devedzic ‘ICT industry in Serbia: Condition and improvement by QMS’, WJSTSD, Vol. 7, No, 1, 2010

World Journal of Science, Technology & Sustainable Development (WJSTSD)Miladin Stefanovic, University of Kragujevac, Serbia
Milan Matijevic, University of Kragujevac, Serbia
Goran Devedzic, University of Kragujevac, Serbia

Abstract: The paper presents current level of the Serbian Information and Communication Technology (ICT) industry, global parameters of ICT in Serbia, as well as some economic indicators. Existing problems and suggest actions necessary for the improvement of IT in the Serbian industry are also defined. One approach to improvement of Serbian ITC industry is adopting a general framework policy for the integration of the acquis in the field of quality, standards and technical regulations, developing an updated national Quality Plan for the ICT. This paper will also present development and implementation of Quality Management System (QMS) in Serbian ICT sector.
Keywords: ICT industry; QMS; Quality management system; Global parameters; Economic indicators; SLOC; Capabilities; Infrastructures; Standards; ISO; Developing countries


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